In commitment to providing a fair and transparent experience for all Inflex application users (clients and drivers), this policy clarifies the mechanism for trip cancellation, refunds, and the effects of repeated behavior that violates the terms of use.

First: Cancellation Stages

1. Cancellation Before Driver Assignment

The client may cancel the request without any fees if a driver has not yet been assigned to the trip. In the Inflex app, card or online payment is completed at the payment step; if the trip is cancelled before driver assignment, any amount paid is processed and refunded according to the Refunds section below.

2. Cancellation After Driver Acceptance

After the driver accepts the request, the client or driver may cancel the trip directly from the app. When cancellation is without a valid reason (e.g. no-show), the cancellation fee set out below applies. For enquiries or disputes, you may contact Customer Service:

• Email: info@getinflex.com
• Customer Service Center or in-app chat

Second: Refunds

• Refund requests are processed and sent to the payment gateway within up to 7 business days of cancellation confirmation.
• Any eligible amounts are refunded to the same payment method (card or account) used for the payment.
• Payments are made via the approved payment gateway; the time for the amount to appear in the client's account is subject to the gateway and issuing bank policies (typically 1 to 7 business days).
• In certain cases after driver acceptance, cancellation or service fees may be deducted in accordance with this policy and support assessment.

Third: Special Cancellation Cases

• Driver Delay: The client has the right to cancel without fees if the specified waiting time is exceeded.
• Emergency Circumstances: We deal flexibly with documented emergency cases.
• Request Errors: If there is an error in request data, cancellation is immediate without fees.

Fourth: No-Show

Failure of either party to appear at the meeting location after the other party has arrived and waited the specified period constitutes an explicit violation of the Terms of Use. It is recorded automatically via the in-app timer, which relies on server time — not device time — to prevent any manipulation:

• Client: After the driver arrives and waits a full 10 minutes
• Driver: After arrival and waiting for the client a full 7 minutes

Fifth: Consequences of No-Show

A. Driver No-Show (Client Cancels)

• 2 trips are immediately deducted from the driver’s active package.
• The violation is recorded in the driver’s behavioral history on the platform.
• No fees are applied to the client and the trip is not counted against them.

B. Client No-Show (Driver Cancels)

• A behavioral violation is recorded against the client’s account.
• The driver receives 1 compensation trip added back to their package, as they waited without completing the ride.
• The client’s account may be restricted based on accumulated violations.

Sixth: Repeated Cancellation and Behavioral Monitoring

Inflex operates an automated behavioral monitoring system to protect all parties. Repeated cancellation or no-show violations trigger escalating actions as follows:

• Stage 1: Official in-app warning.
• Stage 2: Cash payment restricted; account limited to prepaid methods only.
• Stage 3: Account temporarily suspended pending review.

⚠️ Notice: Inflex reserves the right to refer any case involving documented fraud or deceptive behavior to the competent legal authorities. Use of the application constitutes explicit acceptance of these terms and full submission to their provisions.

Eighth: Cases Not Counted as Violations

• Cancellation before driver assignment.
• Cancellation due to driver delay.
• Documented technical problems.
• Cancellation by administration or support team.

Ninth: Legal Notice

• Inflex application does not provide electronic wallet or money storage services.
• Payments and refunds are processed via the approved payment gateway; any compensation or in-platform benefits (e.g. trip returned to package) are for operational purposes only.

Tenth: Contact Customer Service

At Inflex, we always work to achieve a fair balance between freedom of use and protecting the rights of all parties.