In commitment to providing a fair and transparent experience for all Inflex application users (clients and drivers), this policy clarifies the mechanism for trip cancellation, refunds, and the effects of repeated behavior that violates the terms of use.

First: Cancellation Stages

1. Cancellation Before Driver Assignment

The client may cancel the request without any fees if a driver has not yet been assigned to the trip.

• If there is a paid amount, it will be refunded to the original payment method used.
• The refund process may take 5 to 7 business days depending on the payment gateway and issuing bank policies.

2. Cancellation After Driver Acceptance

After the driver accepts the request, cancellation requires contacting Customer Service via one of the following channels:

• Email: info@getinflex.com
• Customer Service Center within the application
• Live Chat within the application

Cancellation Procedures:

1. Contact Customer Service immediately
2. Provide the request number and necessary information
3. Request review by support team
4. Receive cancellation notification via the app or email

Second: Refunds

• Refund requests are processed within 24–72 hours from cancellation confirmation.
• Any eligible amounts are refunded to the original payment method used in the payment process.
• The time for the amount to appear in the client's account depends on payment gateway and issuing bank policies.
• Inflex reserves the right to deduct service fees in some cases after driver acceptance, according to support team assessment.

Third: Special Cancellation Cases

• Driver Delay: The client has the right to cancel without fees if the specified waiting time is exceeded.
• Emergency Circumstances: We deal flexibly with documented emergency cases.
• Request Errors: If there is an error in request data, cancellation is immediate without fees.

Fourth: No-Show

Failure of either party to appear at the meeting location after the other party arrives and waits for the specified period is considered a violation of the terms of use:

• Client: After driver arrival and waiting 10 minutes
• Driver: After arrival and waiting for the client 7 minutes

Fifth: Cancellation Fees

A regulatory cancellation fee of 0.500 Kuwaiti Dinar may be applied in specific cases.

When are cancellation fees applied?

• Client cancellation due to their no-show after driver arrival and 10 minutes wait.
• Driver cancellation due to client no-show after arrival and 7 minutes wait.

Sixth: Compensation Policy

In cases of cancellation due to no-show, compensation may be provided to the affected party according to case assessment:

• Cancellation fees are calculated according to the case.
• Compensation may be provided in the form of usage credit within the platform.

Notice Regarding Usage Credit:

• Designated for use within the Inflex application only.
• Not withdrawable as cash.
• Not transferable to a bank account or external payment method.
• Does not constitute an electronic wallet or money storage.

Seventh: Effects of Repeated Cancellation and Usage Behavior

To protect the user and driver experience, Inflex reserves the right to take regulatory actions in case of repeated cancellation or no-show, without imposing any financial obligations not paid in advance.

These actions may include (but are not limited to):

• Sending alerts and warnings within the application.
• Restricting some usage features (such as stopping cash payment).
• Limiting requests to approved prepaid payment methods.
• Temporarily suspending the account if the violating behavior continues.

These actions are applied according to Inflex management's discretion and after reviewing the behavior recorded on the account.

Eighth: Cases Not Counted as Violations

• Cancellation before driver assignment.
• Cancellation due to driver delay.
• Documented technical problems.
• Cancellation by administration or support team.

Ninth: Legal Notice

• Inflex application does not provide electronic wallet or money storage services.
• Any amounts, compensation, or usage credits within the application are for regulatory and operational purposes only.
• These credits do not represent financial balance and are not considered an independent payment method outside the Inflex platform.

Tenth: Contact Customer Service

At Inflex, we always work to achieve a fair balance between freedom of use and protecting the rights of all parties.